Barclays Bank Plc
Financial Ombudsman decision DRN5563784 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
required him to draw down funds within six months of his applicationMortgage administration
did not deal with his initial complaint properlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5563784.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.