Santander UK Plc
Financial Ombudsman decision DRN5554662 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mr A says that two payments made from his everyday account were not made by him and neither did he authorise these.Unauthorised transaction
Mr A complains Santander UK Plc will not refund some disputed transactions and that it closed his account.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5554662.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.