Barclays Bank Plc
Financial Ombudsman decision DRN5552578 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
he was asked to pay £10 to obtain copies of his statementsCharges and fees
Barclaycard has not given him an account breakdown showing the balance on his account prior to 2004Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5552578.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.