Barclays Bank Plc
Financial Ombudsman decision DRN5551787 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr H1 and Mr H2 complain that Barclays Bank PLC took too long to deal with their mortgage applications.Mortgage administration
I agree that Barclays’ customer service and its communication were not as good as they should have been in dealing with the applications or in answering the complaint about them.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5551787.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.