MONZO BANK LIMITED
Financial Ombudsman decision DRN5543179 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mr D complains that Monzo Bank Ltd restricted access to his account without explaining why he couldn’t access his money and then closed his accountAccount closed or refused
restricted access to his account without explaining why he couldn’t access his moneyFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5543179.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.