Bank of Scotland Plc

Financial Ombudsman decision DRN5539773 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

money that was taken out of his account without his authorityUnauthorised transaction

pay him £150 for the poor way it dealt with his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5539773.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.