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John Lewis Financial Services Limited
Financial Ombudsman decision DRN5523968 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
John Lewis acknowledged Mr M was incorrectly told that interest would be suspended whilst the transaction was in dispute, so it refunded the interest charges for April and May 2018.Charges and fees
Mr M complains that John Lewis Financial Services Limited rejected his Section 75 claim.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5523968.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.