Cheltenham & Gloucester plc

Financial Ombudsman decision DRN5518558 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

complain about poor customer service by Cheltenham & Gloucester Plc (C&G) in relation to the administration of their mortgage account.Mortgage administration

C&G had accepted it hadn’t responded promptly to letters sent by Mr R and Ms S between October-December 2013Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5518558.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.