Nationwide Building Society

Financial Ombudsman decision DRN5494443 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sun Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

so he had to pay an early repayment charge (ERC). To resolve his complaint he wants Clydesdale to refund the ERC.Charges and fees

Mr L sold a property which was in a buy-to-let (BTL) mortgage to Clydesdale Bank Plc. He complains that Clydesdale unfairly refused to port his mortgage productMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5494443.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.