Barclays Bank Plc
Financial Ombudsman decision DRN5490233 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Sep 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs W complains about the service she received from Barclays Bank Plc (“Barclays”) in relation to two disputed transactions.Card dispute or chargeback
Mrs W raised a complaint with Barclays. This was acknowledged by Barclays on 18 January 2017 in writingComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5490233.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.