Barclays Bank Plc
Financial Ombudsman decision DRN5488886 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
refund all of the Additions, Additions Active and feature store pack fees Mrs H has paid since September 2009Charges and fees
Mrs H has complained that Barclays Bank Plc (“Barclays”) mis-sold her packaged bank accounts.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5488886.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.