Bank of Scotland Plc

Financial Ombudsman decision DRN5482917 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr and Mrs R complain that their mortgage lender Bank of Scotland plc (trading as Halifax) won’t offer them interest rate products that are lower than its Standard Variable Rate (SVR).Interest and rates

They complain that Halifax isn’t doing enough to help them get out of negative equity and reduce the balance of their interest only mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5482917.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.