Bank of Scotland Plc

Financial Ombudsman decision DRN5474786 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Sun Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

fraudulent transactions – ATM withdrawals - had taken place. These were refunded.Card dispute or chargeback

Ms C complains that the offer made by Bank of Scotland plc, trading as Halifax, to compensate her for the trouble and upset she experienced following fraud on her account was insufficient.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5474786.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.