Clydesdale Bank Plc
Financial Ombudsman decision DRN5470761 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
failed to tell them that it was increasing its standard variable rate (SVR)Interest and rates
Clydesdale failed to apply the increased SVR rate to Mr and Mrs E’s mortgage until July 2012Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5470761.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.