Barclays Bank Plc
Financial Ombudsman decision DRN5470499 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Barclaycard’s letters to Mr A had been confusing about the account numberCharges and fees
Barclaycard’s letters in response to Mr A were unclear about the link between the account registered with a credit reference agency and the account it says is Mr A’sComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5470499.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.