Barclays Bank Plc
Financial Ombudsman decision DRN5465876 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Miss P complains Barclays Bank plc won’t agree to remove half of the arrears that built up on her mortgage account.Treatment in financial difficulty
Barclays also refunded £48 they’d charged for two home visits in 2015 when in fact Miss P had been paying more than she’d agreed on a monthly basis.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5465876.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.