Nationwide Building Society

Financial Ombudsman decision DRN5465526 Upheld

Upheldoutcome, as published by the Ombudsman

£840redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mrs K complains that Nationwide Building Society has held her liable for payments that were made from her account to an online gambling company. Mrs K says she did not give permission for her card details to be used to make the transactions.Unauthorised transaction

Nationwide had sought to recover the payments by raising chargebacks on them, as Mrs K did not recognise the transactionsCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5465526.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.