Barclays Bank Plc
Financial Ombudsman decision DRN5457657 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates, Complaint handling
In the Ombudsman’s words
Mr T wants Barclays Bank Plc (trading as Barclaycard) to write off interest and charges which were applied to his credit card debts.Charges and fees
He also complains that the bank has not responded properly to his complaints.Interest and rates
The bank only responded to his complaint about charges but did not deal with interest.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5457657.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.