Bank of Scotland Plc

Financial Ombudsman decision DRN5455783 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Miss R also complained that Halifax had unfairly applied overdraft charges to her accountCharges and fees

Miss R complained that Bank of Scotland Plc, trading as Halifax mis-sold her an Ultimate Reward Current Account (URCA).Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5455783.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.