Firms › Home Retail Group Card Services Limited ›

Home Retail Group Card Services Limited

Financial Ombudsman decision DRN5444405 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

I am not satisfied that the payment was authorised.Unauthorised transaction

refund any corresponding interest or charges relating to the payment.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5444405.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.