Cheltenham & Gloucester plc

Financial Ombudsman decision DRN5439782 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

C&G is obliged to provide an accurate record of mortgage paymentsCredit file reporting

incorrectly recorded arrears on their accountMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5439782.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.