Cheltenham & Gloucester plc

Financial Ombudsman decision DRN5429908 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Miss H has explained that she’s in financial difficultyTreatment in financial difficulty

Miss H complains that Cheltenham & Gloucester plc is asking her to repay around £50,000 after her house was taken into possession and soldMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5429908.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.