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Southern Pacific Mortgage Limited

Financial Ombudsman decision DRN5418481 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Lenders must treat consumers in financial difficulty fairly so it should work with Mr and Mrs T to agree a suitable and affordable repayment plan.Treatment in financial difficulty

I don’t think it was fair or reasonable for SPML to simply send one letter about the shortfall and then take no action for six years.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5418481.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.