PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN5413314 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

raised a chargeback request through her bankCard dispute or chargeback

Miss S complains that PayPal Sarl & Cie, SCA did not properly apply an incoming card credit to her accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5413314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.