Bank of Scotland Plc

Financial Ombudsman decision DRN5401934 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,768redress stated in the decision

Thu Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mrs D has complained that Bank of Scotland plc (“BoS”) is pursuing her for a shortfall balance following the repossession and sale of a property she jointly owned.Mortgage administration

It offered Mrs D £500 for this as it knew that this mistake was made when Mrs D had serious health issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5401934.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.