Barclays Bank Plc
Financial Ombudsman decision DRN5390154 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
all the unauthorised payments were accounted for in refundsUnauthorised transaction
Barclays could have done more to explain and help Ms C to sort things outComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5390154.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.