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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN5385934 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr C complains that Northern Rock (Asset Management) plc (trading as NRAM) (“NRAM”) will not provide him with a lower concessionary interest rate on his mortgageInterest and rates
it made administrative errors on his accountMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5385934.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.