GPUK LLP
Financial Ombudsman decision DRN5383393 Not upheld
Not upheldoutcome, as published by the Ombudsman
£28,486redress stated in the decision
Mon Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Card dispute or chargeback
In the Ombudsman’s words
In all the circumstances, I find that it was not unfair for Global Payments to close F’s account.Account closed or refused
the remaining money had been claimed back by the issuing bank due to fraudCard dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5383393.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.