Barclays Bank Plc
Financial Ombudsman decision DRN5347597 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Barclays Bank PLC froze her account while she was on holiday abroad.Funds blocked or frozen
It’s apologised that it didn’t call Ms B when it said it would.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5347597.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.