Santander UK Plc
Financial Ombudsman decision DRN5347467 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£480redress stated in the decision
Fri Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Santander has also refused to add the arrears to the end of his mortgage term.Charges and fees
Santander UK plc failed to set up a direct debit to collect his mortgage paymentsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5347467.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.