Bank of Scotland Plc

Financial Ombudsman decision DRN5344662 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss M complained to BoS that they shouldn’t have given her credit after credit given that she was struggling financially.Irresponsible lending

Miss M wants Bank of Scotland plc (BoS) to pay the refund they have offered on the interest charged on her loans directly to her.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5344662.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.