Barclays Bank Plc
Financial Ombudsman decision DRN5342939 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Nov 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr C complains that Barclays Bank Plc changed his account type despite his request to remain on the original account.Account closed or refused
He recommended Barclays pay £50 for the distress and inconvenience caused by poor customer service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5342939.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.