Barclays Bank Plc
Financial Ombudsman decision DRN5342442 Not upheld
Not upheldoutcome, as published by the Ombudsman
£680redress stated in the decision
Mon Sep 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mr W tells us he’s unhappy about bank charges which Barclays Bank Plc has applied to his account between 2001 and 2006.Charges and fees
It was clear to me that Mr W’s circumstances are such that he should rightly be considered to be vulnerable.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5342442.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.