Connells Limited
Financial Ombudsman decision DRN5329961 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jan 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
difference between the interest they paid between these dates on the old mortgage, and the interest that would’ve been paid on the mortgage balance of the old mortgage at the new rate of 1.99%Interest and rates
causing a delay in the new mortgage startingMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5329961.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.