Barclays Bank Plc
Financial Ombudsman decision DRN5310669 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Ms H says that her account history made clear that she was experiencing financial difficulties and that the bank ought to have increased her overdraft limit in order to reduce the charges being applied.Treatment in financial difficulty
Ms H complains that Barclays Bank Plc has applied charges to her account while she was experiencing financial difficulties.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5310669.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.