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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN5303063 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

The bank wrote to Mr K five months after the payment made in June 2007 regarding his arrears but no payments were made before many more months had passed.Treatment in financial difficulty

Mr K has complained that Northern Rock (Asset Management) plc incorrectly applied charges to his loan accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5303063.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.