Barclays Bank Plc
Financial Ombudsman decision DRN5299876 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
She says the bank hasn’t supported her in a period of financial hardship.Treatment in financial difficulty
Mrs V complains that Barclays Bank Plc won’t refund fees it has applied to the account she jointly holds with Mr V.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5299876.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.