Capital One (Europe) plc

Financial Ombudsman decision DRN5297328 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Mon Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

Mr C complains Capital One (Europe) plc has charged him twice for two purchases he made on his credit card. As a result of these duplicate charges he’s gone over his credit limit and incurred charges.Charges and fees

Mr C complains Capital One (Europe) plc has charged him twice for two purchases he made on his credit card.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5297328.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.