Barclays Bank Plc
Financial Ombudsman decision DRN5281917 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Mon Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs P complain of poor service by Barclays Bank PLC on their mortgage and mortgage reserve current account.Mortgage administration
Since then they have had several occasions to complain about poor service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5281917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.