Barclays Bank Plc
Financial Ombudsman decision DRN5276740 Upheld
Upheldoutcome, as published by the Ombudsman
£3,850redress stated in the decision
Thu Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
blocked its account for 54 daysFunds blocked or frozen
I don’t need to refer, in any further detail, to the actions of the bank. It isn’t disputed that the bank should have unblocked the accounts sooner, and I only need to determine what compensation should be paid.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5276740.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.