Bank of Scotland Plc

Financial Ombudsman decision DRN5274902 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

refund any fees charged since January 2014 that wouldn’t have been charged had the 1% loading been removedCharges and fees

remove the interest rate loading (backdated to 1 November 2012 when the loading was first added)Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5274902.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.