Barclays Bank Plc
Financial Ombudsman decision DRN5274817 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
Mrs B complains that Barclays Bank Plc is holding her responsible for the overdrawn balance on a current account and loans she says she did not take out.Unauthorised transaction
Mrs B has said she is now experiencing severe financial difficulties and has had to make arrangements to repay large amounts owed to several credit card companies and extended her mortgage due to missed credit card payments.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5274817.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.