PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN5257292 Not upheld

Not upheldoutcome, as published by the Ombudsman

£65redress stated in the decision

Fri Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Identity checks and access

In the Ombudsman’s words

Mr P complains that PayPal Sarl & Cie, SCA duplicated a payment from his accountUnauthorised transaction

Mr P says that PayPal failed properly to update his contact information, which prevented him from accessing his account.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5257292.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.