Barclays Bank Plc
Financial Ombudsman decision DRN5257273 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,000redress stated in the decision
Thu Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Miss N complains that Barclays bank Plc (“Barclays”) issued a refund of £2691.58 to the Department of Work and Pensions from her mortgage account without informing her.Mortgage administration
Barclays should’ve let Miss N know at the time of the refund what happened.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5257273.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.