Barclays Bank Plc
Financial Ombudsman decision DRN5237484 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr M complains that Barclays Bank Plc (Barclays) failed to serve the required notices under the Consumer Credit Act 1974 and therefore should not have charged default charges or interest on these charges to Mr M’s account.Charges and fees
The adjudicator found that there were service failings in the way in which Barclays dealt with Mr M’s complaint and recommended that Barclays offered £100 in recognition of the distress and inconvenience caused to Mr M.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5237484.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.