Lloyds Bank PLC

Financial Ombudsman decision DRN5225379 Upheld

Upheldoutcome, as published by the Ombudsman

£5,150redress stated in the decision

Thu Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused, Credit file reporting

In the Ombudsman’s words

Miss P has complained Lloyds Bank plc won’t refund £5,150 taken from her account without her permission.Unauthorised transaction

Lloyds also closed her account.Account closed or refused

Make sure no negative data remains on her credit recordCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5225379.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.