HSBC Bank plc

Financial Ombudsman decision DRN5214777 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr T complains that HSBC Bank plc closed a current account he held jointly with his estranged wife.Account closed or refused

refund all interest and charges for the months of April 2012 to September 2012.Charges and fees

tell credit reference agencies to remove from Mr T’s credit file the default registered in about September 2012Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5214777.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.