Close Brothers Limited

Financial Ombudsman decision DRN5209677 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sat Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

pay 8% simple interest on the returned deposit from the date of payment to the date of settlement of this complaintCharges and fees

remove any adverse reports they may have made to Mrs S’s credit file in relation to this issue.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5209677.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.