Heritable Bank Plc
Financial Ombudsman decision DRN5208417 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates, Mortgage administration, Service failure
In the Ombudsman’s words
It also overcharged the arrangement feeCharges and fees
the interest was excessiveInterest and rates
Mr H complains that Heritable Bank Plc withheld part of his buy to let mortgage loanMortgage administration
its service was poorService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5208417.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.