WorldPay Limited
Financial Ombudsman decision DRN5201542 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Feb 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees, Payment delayed or failed
In the Ombudsman’s words
WorldPay closed Ms Z’s account, which she said was unfair.Account closed or refused
WorldPay has agreed to waive all of its charges even though it wasn’t unreasonable for it to decline the transactionCharges and fees
I can see that this would have added to the stress Ms Z was experiencing as a consequence of a serious illness with which she was coping.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5201542.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.